Legal Notice and Privacy Policy

Legal Notice

Identification details of the person responsible:

In accordance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, And Article 13 of the RGPD 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data, we inform you that the responsible and owner of the website https://carolunabrand.com is Caro Luna with CIF 47948360F. Email: info@carolunabrand.com

In this document the user and/or customer will be able to find all information regarding the legal terms and conditions that define the relationship between the user and/or customer and Carol Luna as responsible for this website. As a user and/or customer, it is important that you know these terms before continuing your navigation.

This legal information is supplemented by the Privacy Policy, General Conditions of Use and Contracting and, where appropriate, the Special Conditions of each product or service contained in a separate document between the user and/or customer and Caro Luna.

Privacy Policy

1. Object

In compliance with existing legislation on the protection of personal data (Organic Law 15/1999, of 13 December, Protection of personal data – LOPD. And Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons – RGPD), Caro Luna wishes to inform the users and/or clients of this website the policy regarding the treatment and protection of data of a per character

The submission of personal data implies the express acceptance by the user and/or customer of our privacy policy (consent of the user and/or customer), so please read this policy carefully.

Caro Luna informs the users and/or clients of its Web site of the incorporation of its data into automated files existing in the said entity, Caro Luna is performing the processing of his personal data expressed in these conditions or derived from them, for the purposes detailed below. The files created are registered in databases hosted on the servers contracted by Caro Luna to an external supplier.

The provision of personal data through our portal requires a minimum age of 18 years, or if applicable, have sufficient legal capacity to contract.


2. Accuracy and veracity of the data

Los usuarios y/o clientes que accedan a este sitio web no están obligados a proporcionar información personal para navegar por el mismo, por tanto, cualquier comunicación de datos a tales efectos lo será porque el usuario y/o clientes voluntariamente ha decidido una navegación o uso personalizado de los servicios puestos a disposición a través de este sitio web.

The users and/or clients guarantee and respond, in any case, to the truthfulness, accuracy, authenticity and validity of the personal data provided, exempting Caro Luna from any responsibility in this respect and being the user and/or sole client responsible for keeping his personal data properly up to date. Please inform Caro Luna in the event of any change or modification to your personal data.


3. Data category

The categories of data that are treated are identifying data or data that is necessary to carry out the contracting of a service. Only minimal and strictly necessary data are requested in relation to the purposes for which they are required.

Caro Luna does not request or require information or data from special categories of users and/or clients, understood by these data that reveal ethnic or racial origin, political opinions, religious or philosophical convictions, or trade union affiliation and genetic data, data relating to physical or mental health, data relating to sexual life, etc.

In the event that Caro Luna at any time requires this information from the user and/or customer, the express consent of the user and/or customer will be requested to collect and use this information by communicating to the user and/or customer, previously and unequivocally, the purpose of collecting and processing such information.


4. Purpose of the data

The data of registered users and/or clients through the forms enabled for this purpose on the Web site are collected by Caro Luna for the purpose of facilitating the provision of the services that Caro Luna provides through that Web site. Such information may include personal information such as IP address, first and last name, physical address, email, telephone, and other information.

By providing this data, the user and/or customer consents to their information being collected, used, managed and stored by Caro Luna

By checking the acceptance box located on the contact forms and submitting your data, you also consent to send you communications, surveys and statistical studies and/or newsletters about our products, services and activities, electronically (email, SMS, WhatsApp) or over the phone.
Other purposes for which we treat your personal data:

  • To ensure compliance with the terms of use and applicable law.

  • To support or improve the services offered by this website.

  • Other non-identifying data obtained through some cookies are also collected and downloaded to the user's and/or customer's computer when browsing this website. Find out more in our Cookie Policy.

  • To manage social media.

5. Data retention

The personal data provided will be kept for as long as the commercial relationship is maintained or until its deletion is requested by the interested party.


6. Rights in relation to your personal data

Any person may withdraw his consent at any time, when the consent has been granted for the processing of his or her data. In no event does withdrawal of this consent condition the performance of the subscription contract or previously generated relationships.


You may exercise the following rights:

  • Solicitar el acceso a los datos personales relativos a la persona de que se trate. El interesado tendrá derecho a obtener de la persona responsable del tratamiento la confirmación de si se están tramitando o no los datos personales relativos a él y, en tal caso, El derecho de acceso a los datos personales.

  • solicitar su corrección cuando sean inexactos

  • solicitar su solicitud (“derecho al olvido”) cuando, entre otros motivos, los datos ya no sean necesarios para las multas p
  • Other rights recognized in the applicable regulations.

Dónde y cómo solicitar sus derechos: por escrito a la persona responsable en su dirección postal o dirección de correo electrónico en info-carolunabrand.com especificando el derecho a ser ejercido y con respecto a qué datos personales.

If you believe that your rights have not been properly met, you have the right to file a complaint with the Spanish Data Protection Agency.




7. Recipients of Your Data


Your personal data may be transferred to third parties when necessary for the provision of services offered by Caro Luna or by collaborators. In no event will Caro Luna sell or rent your data to any third party.


8. Consequences of non-completion of data


Failure to complete or partially complete the personal data required may mean that Caro Luna is unable to fulfill your request correctly and therefore the user and/or customer may not use the services and activities available on the website.



9. Data security

Caro Luna undertakes to fulfill its obligation of secrecy of personal data and its duty to keep it and to adopt technical, organizational and administrative security measures to protect its confidentiality and integrity, Avoiding alteration, loss, treatment or unauthorized access in accordance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

Caro Luna includes an SSL certificate on its website. This is a security protocol that makes your data travel in a complete and secure way, i.e. the transmission of data between a server and the user and/or client, and in feedback, is fully encrypted or encrypted.

Caro Luna, en ningún caso, puede garantizar la absoluta inexpugnabilidad de la red Internet y por tanto la violación de los datos mediante accesos fraudulentos a ellos por parte de terceros.


10. Acceptance and consent

The user and/or client hereby declares that they have been informed of the terms of protection of personal data, accepting and consenting to the treatment of such data by Caro Luna in the form and for the purposes set out in this privacy policy.


11. Changes to the Privacy Policy


Caro Luna reserves the right to modify this policy to adapt it to legislative or legal developments and industry practices. In such cases, Caro Luna will announce on this page the changes made reasonably in advance of their implementation.

General Conditions of Access and Use

The user and/or customer must access this website in accordance with the good faith, the rules of public order and the General Conditions of Use detailed below. Access to our website is done under the sole and exclusive responsibility of the user and/or client, who will in any case be liable for any damages that it may cause to third parties or to Caro Luna

Access to our website is free of charge and does not require subscription or registration. However, certain services such as requesting information or hiring online services require that you provide personal information by filling out forms. The submission of personal data implies the express acceptance by the user and/or client of our privacy policy and of our General Conditions of Contracting set out below and/or in a separate document between the user and/or client and Caro Lunain the case of hiring any of the products/services offered by it.


1. Services

The services offered by Caro Luna are those detailed on its website: https://carolunabrand.com


2. Registration and duration

Access, registration and / or use of this site attributes the condition of user and / or client and constitutes a binding contract that the user and / or client expressly accepts, and which comes into effect from the date of such access, registration and / or use.

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3. Users and / or Clients

The aforementioned General Conditions of Use will be applicable regardless of the Particular Conditions of Contract, which in their case will be mandatory and which form an integral part of these. To be able to access the services offered on this site, it is necessary to register, having to provide the personal data that are required through the registration form, indicating in the case that you act on behalf and / or representation of the company or society, the data identifiers that are required on it, after which you will receive approval of your request.

It is forbidden to register to all those natural or legal persons who in their country of residence or registered office are considered, in the case of natural persons, legally minors and who in both cases do not hold the legal capacity to contract.

The user and / or client declares to be interested in the services offered by Caro Luna and expressly declares that they have the legal capacity to contract in accordance with the applicable legislation in their territory, as well as that all the information that You will provide us for registration and billing (of a personal and professional nature, name, surname, identification document, email addresses, telephone numbers, company name, company CIF, data and credit card number, among others) is true, current, authentic and accurate.

The user and / or client expressly states that they assume all the responsibilities that may arise from the improper use of the services and each and every one of the activities carried out under their user profile and / or client.

The user and / or client undertakes, becoming solely and exclusively responsible, to use the services offered by Caro Luna in accordance with the law, the general conditions described on this site and their respective updates, and in accordance with the rules of good faith, morality, generally accepted good customs and fundamental rights and public freedoms. Therefore, it is totally prohibited to use the services offered by Caro Luna in any of the following areas:

  • Promote actions and fraudulent business models and / or suppose an opposite act or that violates the Law of the country that is applicable.
  • Manifests or contains connotations of exploitation of minors, trafficking in women, illegal acts, gender violence, racist, sexist, false, abusive, libelous, obscene, irreverent, offensive, insulting, tacit or expressly sexual, threatening, defamatory harassment , inaccurate, animal abuse or discriminatory for any reason.
  • Infringe the copyright, intellectual or industrial property rights, trademark rights, privacy, image and / or rights of third parties. Likewise, all those that represent direct or indirect competition with respect to the interests of the brands linked to the group.
  • Alter or modify all or part of this site, introducing content that is susceptible to viruses or that may cause damage to the Site or to users and / or customers.

In the event that Caro Luna does not detect any infringement of these restrictions but these are present, Caro Luna, its subsidiaries, attorneys, directors, partners and employees will be exempt from any type of liability that may arise , being the user and / or client the sole and exclusive responsible for any infringement of any applicable law. Caro Luna expressly reserves the right to deny subscriptions, renewals, prevent, or restrict access to the user and / or client, as well as to suspend or delete the profile or user and / or client account for any reason and without any justification.

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4. Intellectual and industrial property

Caro Luna, by itself or as assignee, is the owner of the intellectual and industrial property rights of its web page, as well as of the elements contained therein (by way of example, images, sound, audio , video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by Caro Luna or its licensors.

By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, all rights are reserved and the reproduction, distribution and public communication are expressly prohibited, including their method of making all or part of the contents of this web page available, for commercial purposes, in any support and by any technical means, without the authorization of Caro Luna The user and / or client undertakes to respect the rights of Intellectual and Industrial Property owned by Caro Luna You can view the elements of the portal and even print, copy and store them on the hard drive of your computer or on any other physical medium as long as it is solely and exclusively for your personal and private use . The user and / or client must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the Caro Luna pages.

The user and / or client expressly exempts Caro Luna. and will be responsible for any conflict of intellectual property or of any other type that may arise with the real owner of said content.

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5. Links

Some links on this website will allow you to link to other sites. Caro Luna is not responsible for the content of any linked site or its changes or updates.

The user and / or client is expressly prohibited from including content and / or the provision of services on third-party Web pages that could imply direct or indirect competition with Caro Luna and its services. Caro Luna reserves the right to demand the total or partial cancellation of the links made, when it deems it appropriate.

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6. Use license

The user and / or client agrees to Caro Luna not to disclose to third parties, industrial and commercial secrets accessed by virtue of this contract, even if it is terminated or terminated. The user and / or client will also be responsible for the breach of these obligations by their employees or third parties who access it.

Failure to comply with what is expressed in this section will be cause for cancellation of the service regardless of the legal actions that may be taken by Caro Luna


7. Responsibilities

Caro Luna will not be liable for damages caused by failures or misconfigurations of the software installed on the user's and / or client's computer. All responsibility for any technical incident or failure that occurs when the user and / or client connects to the site is excluded. Likewise, the inexistence of interruptions or errors in accessing the website is not guaranteed. Likewise, Caro Luna. reserves the right to update, modify or eliminate the information contained in its website, as well as its configuration or presentation, at any time without assuming any responsibility for it.

Caro Luna is not responsible in the event of loss or damage to the user and / or customer account information, and that may occur as a result of changes that Caro Luna introduces in its services or products, any corruption or storage failure produced by poor data transmission or error in computer systems, misidentification of the user account or misuse of the password, allowing third parties access to your user account and / or client.

Caro Luna will not have any responsibility for failures or delays in their benefits in the event that the delay is caused by a labor strike or lockout, supply restriction, riots, acts of terrorism, insurrection, fire, flood, storm, explosion, earthquake, internet failure, computer virus, force majeure, war, government action or any other cause that is reasonably beyond the control of Caro Luna

Caro Luna does not guarantee uninterrupted or error-free service. These services may be interrupted for maintenance services, updates or technical improvements. In no case will Caro Luna be liable for economic or any other type of damages, derived from the manufacturers of the equipment, the providers of remote servers, telephony or intermediate access networks in said equipment, or lines and networks used for the development of the service provided.

To the extent permitted by applicable legislation in Spain, Caro Luna is not liable for damages (including, but not limited to, direct or indirect damages, lost profits, interruption of commercial activity, loss of commercial information or any other pecuniary loss) arising from the use of the contracted products or services or from the inability to use them, even if it has been previously informed of the possibility of such damages.

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8. Compensation

Caro Luna will not be bound by the commitments or promises made by the user and / or client, or by people outside its company or by erroneous expectations of the user and / or client regarding the functionality of the products and / or services offered by it.

The user and / or client of Caro Luna must indemnify, defend and hold out of any fault Caro Luna, its affiliates, its employees, its directors, its owners, its attorneys-in-fact and investors before any action of a third party that is related to any use of Caro Luna by the user and / or client.

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9. Prices and payment methods

The prices in force for the services offered on this website will be those indicated therein or expressly agreed in a separate document between the user and / or client and Caro Luna

Caro Luna expressly reserves the right to modify the established prices or discounts at any time, as well as to modify the conditions of use and / or contracting in whole or in part, without the need or obligation to justification or advance notice. Any modification will be made accessible through the Caro Luna website or will be communicated to the user and / or client in particular, and will be applicable from the date of its publication. The user and / or client will be obliged to periodically review the prices and the conditions of use and contracting, in order to be up to date with any modifications.

The user and / or client who wants to request a tailor-made budget for a specific service based on their specifications, will be provided by Caro Luna and their contract will be made effective by paying the agreed amount . The user and / or client will provide at the time of contracting the services, in addition to the billing data, the data of the means of payment, either by direct debit, credit card, etc; Through which Caro Luna will automatically collect the corresponding amounts.

The lack of payment by the user and / or client of the stipulated amounts, the return of the charges or any other irregularity with the payment of the planned amounts, will entitle Caro Luna, according to his own criteria, to cautiously execute the process of cancellation of services regardless of the claim for payment by Caro Luna

In case of termination of the contract due to non-payment and for any other cause, Caro Luna disclaims any responsibility towards the user and / or client, assuming the commitment to maintain the services and for the period contracted to users and / or customers who are up to date with the payment with Caro Luna

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10. Cancellation and cancellation

The user and / or client may cancel their user and / or client account at any time by notifying Caro Luna through an email sent to the address info@carolunabrand.com stating your clear and unequivocal desire to unsubscribe from the contracted services and as a user and / or client of the site.

The user and / or client expressly accepts that the cancellation of the contracted services implies the early termination of this contract, exempting the parties from their mutual obligations regulated here, except for the obligation to pay in full all amounts due .

In case of cancellation for any type of infraction, the consequences of said cancellation will be the same as in the previous paragraph, except for the exemption of obligations and responsibilities on the part of the user and / or client, reserving Caro Luna the possibility of taking the legal actions it deems appropriate.


11. Legal provisions

If any clause hereof turns out to be inapplicable or was declared, totally or partially, null or ineffective, or without effect by any Court, such nullity or ineffectiveness will affect only said clause or part of the same that is null, in no case will it affect the validity of the other clauses.

By registering as a user and / or client, you expressly accept these conditions of use and contracting and undertake to comply with them together with the legal notice and the privacy policy. Likewise, the particular agreements that can be signed between the parties, constitute the complete legal agreement between the user and / or client and Caro Luna

In the event of termination of this contract for any reason, the user and / or client will not be entitled in any case to compensation for goodwill, loss of profit, similar compensation or any other type of compensation.

These conditions of use and contracting will be governed by the Spanish legislation that is applicable, to which the contracting parties expressly submit.

For any questions that may arise derived from the interpretation, application, compliance or non-compliance of what is established herein, the parties submit, expressly waiving any other forum that may correspond to them, to the jurisdiction of the Courts and Tribunals, unless the applicable legislation determines imperatively another jurisdiction or different legislation.